He had no head for heights

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So when I left you on Sunday night I was frustrated at the whole experience I'd had with Qantas that afternoon.  In the end my booking hadn't gone through properly because of a problem with my credit card (I never use it, in fact I don't think I'd used this one since activating it, so wasn't really surprised).  On Monday I tested the credit card worked (it did) so in the afternoon I called Qantas.  Where I got in a queue that said I would be on hold for THREE HOURS.

!!!!!!!

Are you freaking kidding me?  Most companies have different queues for sales and support.  Sales *want* your business and so put on more staff to handle the calls.  Not so Qantas.  So I complained on twitter.  As you do.  There was a bit of back and forth during the afternoon, and they said they'd call to try again with the credit card.  Which they did - while I was in the other room having dinner and watching Brooklyn 99, so didn't hear the phone.  

While I was waiting again, I got onto Emirates' site. I put through the same itinerary, which 1) actually seemed to let me do (I got all the way up to the payment page), 2) had a much better connection to Singapore, giving us a few extra hours there, and 3) was THREE HUNDRED DOLLARS CHEAPER.  I asked Qantas if we could please cancel.  I was too upset/stressed from the whole thing to concentrate on anything much, so I went and cleaned the kitchen.  Of course as soon as I left the room Qantas called again.  Sigh.  But confirmed my wish to cancel the booking and eventually they did.

On Tuesday I put the whole booking through Emirates.  I still had issues with the credit card (the two-factor code wouldn't come through to my phone), so I just used a different card.  And that was that.  Done.  

Although Emirates do price gouge with seat selection - $20-$30 for regular seats, $120 for the little pair of two at the back of the plain, who even knows how much for exit row seats.  There goes that saving...

So Qantas had three lost opportunities to get my money.  If their multi city flights were actually usable I would have booked on the spot, using whichever credit card had worked.  If their booking management system had actually made a provision to "pay now" and let me pay online, I would have.  If they didn't make me wait THREE HOURS in a phone queue I would have done it over the phone.

Qantas really need to lift their game if they want to stay competitive in 2019.

Sigh.

Monday morning I cleared a massive backlogs of tickets due to me being away on Friday for the funeral.  Started to panic at the sheer volume of work facing me for the week.  And I couldn't get anything done on Monday afternoon due to nonstop interruptions.  Every one of them tore my concentration away so the *one thing* I was trying to do I couldn't get done.  In the end I managed to get it done between 5pm and 6pm when everyone else had gone away.

Cloudy

Tuesday not *quite* so busy, but did get stuff done.

Wednesday I was in race condition mode.  That is, too many high priority tasks competing, which meant I actually didn't get anything meaningful done at all in the morning.  Sigh.  So did some stuff for Henrch, and then Shane saved me by pushing back on the people that haven't done their docos :)

Also on Wednesday I had just stood up and was looking out the window and saw a Tarago back into a car in the car park, bumping it so I saw it move.. and then it drove away.  I grabbed my camera and took some pics.  And then went and left a note :)  I did get a call from the police asking for the photos, but no word of thanks or even acknowledgement from the owner of the car that was hit.

Bumped car

Aldi proved themselves once again to be a bunch of scammers.  Neil saw an ad for some scotch that he thought he'd get for the bar.  So we had a look at lunch.  But not only was there none of that scotch to be seen, but there wasn't even an empty spot on the shelf for it.  There was no price tag at all for that scotch.  Which clearly meant they never had it for sale at all.  SCAMMERS!

And then on Friday Dan's tried to charge me $14.99 for a bottle of Henkell.  I knew when I saw the price tag there was going to be trouble, so I took a photo of it, and got it for the cheaper price ;)  

Dan's Henkell price mismatch

When we got home on Thursday night I was in the family room doing up my hair and talking to the sweetie when I heard something and saw something move out of the corner of my eye.  One of Chrissie's clown loaches was flopping on the top of the book case next to the tank.  It must have been startled when we got home, but it had somehow managed to get out between the loosish lid and the tank wall (might have to weight it down heh).  Grabbed the fish and plonked it back in, and it's been fine ever since.  It was lucky I saw it too, I don't normally linger at that spot for very long, it would have been just as likely for me not to even have noticed til the next day.

I really wanted to have a random day off on Friday but there was just too much work all week.  I think I closed something like 30 tickets which is *huge*.  I did manage to leave at 4pm tho.  Started watching Friends with Benefits until the sweetie got home, then we watched For Your Eyes Only.  I haven't seen most of the early James Bonds in probably twenty years or more - when Dad used to put them on while I was still living at home.  But with the early ones I could still remember bits and pieces and even the odd lines of script and one-liners.  But I have no memories at all of For Your Eyes Only, except for dropping the dude down the chimney at the beginning. 

Saturday morning was the usual house work type stuff.  Not too much in the afternoon.  Finished watching Friends with Benefits.  Silly and predictable, but hey, New York.  Watched Jackie with the sweetie.  It wasn't bad, but had a very disjointed filming style.

Sleepie Stumpy

Bacon pizza scrolls

Today was Lego picking, trivia night planning, photo culling, lunch out and food shopping, more of the same in the afternoon.  Watched Parenthood before dinner and finished after. Roasted a stack of veggies for dinner and watched some Veronica Mars.

And blogged.

2 Comments

Sylvia Johnson said:

Wow! What a saga with Qantas, they are certainly not user friendly.
Thank you for persevering with the bookings. Hope this week is a better one for you.
Uncle Ken got all dad's James Bond movies.

August 25, 2019 10:27 PM

   

Sylvia Johnson said:

Wow! What a saga with Qantas, they are certainly not user friendly.
Thank you for persevering with the bookings. Hope this week is a better one for you.
Uncle Ken got all dad's James Bond movies.

August 25, 2019 10:27 PM

   

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Kazza's "Boring Life Of a Geek" aka BLOG

IT geek, originally from Sydney, moved to Canberra in 2007. Married to "the sweetie", aka Stu. Prolific photographer, Lego junkie and tropical fish keeper.

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