Rant: January 2004 Archives

Tuesday night our air conditioner dies. 6am Wednesday morning I get in an open up the room to ventilate it. 8am Wednesday morning I get onto Discount Air who have the support contract to look after our air conditioner. 9:30am they come and have a look and decide it's a problem with the soft-start mechanism. They promise to fax Mitsubishi with a request to have it looked at. In the meantime we hire a small portable air conditioner from Kennards. This one keeps cutting out so they swap it for us. Heading into night two with no air-con, and the little one is only barely coping, but at least it's not getting ridiculously hot.

3pm *Thursday* some other company (not Discount Air and not even Mitsubishi) call me to say "we're coming Tuesday, is that ok?" Like, "*NO*! This is our server room, can't you come today??" So they say they'll come Friday at 7am. Night three of no air-con, but this time the building air conditioning stays on til 10pm and again the temperature doesn't get too out of control.

So 7am Friday (actually 7:30 by the time they get around to calling me because the building is locked at that hour), this fourth party outsource mob turn up. They bypass the "soft start" and so the unit gets power. The fans start up. But the compressor does not. So the dude says, well I can't fix it, I'll need to get a new compressor from Mitsubishi. How long will that take? Well I'll put a fax request through, it should be Tuesday or Wednesday - they don't have any spare compressors in stock in Sydney.

So how ridiculous a setup is this?? In an ideal world, if we have a problem with our air conditioner, we should be able to call up Mitsubishi and they can get a techie out, have the parts in the same city, and be able to fix it the same day. But no, we have to jump through hoops with two different *other* companies to get them to fix it, and with any luck it'll be fixed within a week. All credit to Discount Air for coming so quickly after we called them, but what's the point if they're not able to fix it? The whole business model of oursourcing has to be about the biggest disaster for customer service there is.

In the meantime, we hired (at our own expense because Mitsubishi doesn't cover it, even though our aircon is under warranty) a kick-ass portable aircon that's keeping the room as cool as the mounted one would.

So today I'm working some more on my active directory upgrades, when I realise the NT/98 clients won't connect to my test domain. Somewhere along the line of all the upgrades I did, everything stopped working. Rather than spending three years trying to figure out where it all went wrong, I went back to earlier ghost images, ready to start all over again. yay. Can you tell I was thrilled?

Did a water change on my big tank today also; it was actually rather pleasant getting all wet.. almost like going for a swim with just my arms :)

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Spent the last two days literally *fighting* with windows. Yesterday it took me all day to get an nt4 machine upgraded to 2003. When I finally got it working though, the active directory wizard took about 2 minutes to run through.

Today was spent trying to figure out what the errors in the event viewer meant. The web was useless and the only stuff I managed to find didn't seem to be applicable to us. The silly thing is, everything seems to work, so not sure if the errors are that important to try and fix.


Kazza's "Boring Life Of a Geek" aka BLOG

IT geek, originally from Sydney, moved to Canberra in 2007. Married to "the sweetie", aka Stu. Prolific photographer, Lego junkie and tropical fish keeper.

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