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So Optus really need to work on their call centre policies.

I hate being cold called by telcos at the best of times, but today I got a call that put me on the wrong foot right from the beginning, so took it out on the poor Optus guy that called me today.  Ok so he was probably from a call centre in India somewhere, but whatevs.

So firstly he calls up and asks to speak to my maiden name.  And I'm like "Where did you get that information from? If you're really from Optus you must know that I changed my name years ago".  To which there was some confusion and a bit of back and forth before he finally came back and said, oh, my married name.  Yep, good going there Sherlock.  

Next up he reads out my address but then asks for my birthday "for security purposes".  And I'm like "dude, really, you're cold calling me and asking for my birthday?".  Yes I know that's often how they do things at telcos but in this day and age of identity theft it's a completely stupid policy.  So I refused.  Why should I make this any easier for them?

OK so fine, he starts saying "oh so the reason I'm calling.." and I'm like "You want to sell me something?" and he's like "oh I just wanted to ask about your service".  But because I wouldn't give him my birthday he said he couldn't look into the "specifics" of my account.  That's nice.  So I said (actually repeated a couple of times), that if Optus wanted to improve my "service" they'd fix the crappy 3G reception we get in Canberra.  And he's all like "oh we're working to improve coverage".  Yeah.  Sure.

So basically a complete waste of everyone's time.  

Dear Optus:  please fix your call centre policies about this sort of thing.  Thanks!

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Kazza's "Boring Life Of a Geek" aka BLOG

IT geek, originally from Sydney, moved to Canberra in 2007. Married to "the sweetie", aka Stu. Prolific photographer, Lego junkie and tropical fish keeper.

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